Returns & Exchanges
We want you to sparkle with confidence, which is why we offer a 30-day window for returns or exchanges on all unworn jewelry in its original condition. Whether it is a change of heart or a sizing adjustment, our dedicated team is here to ensure your complete satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Jewelry
Carefully place your items in their original luxury packaging, ensuring all certificates and diamond grading reports are included to avoid restocking fees.
Ship with Insurance
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all return shipments are fully insured for your peace of mind.
Inspection and Refund
Once our gemologists verify the condition of your return, we will process your full refund or ship your new exchange piece within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing